Terms of Service

These terms govern your use of the KRUNCH CREW Originals website and web shop at krunchcreworiginals.com and all of its subdomains (together, "the Website"), and every purchase you make through it.

1. Who we are

The Website is owned and operated by Insitderp Consulting v/ Kevin Lewis Hall, trading as KRUNCH CREW Originals ("KCO", "we", "us"), CVR no. 3438 6668, Matthaeusgade 48, 1666 Copenhagen, Denmark. Contact: [email protected]

2. Acceptance of these terms

By accessing the Website, creating an account, or placing an order, you accept these terms together with our Privacy Policy. If you do not accept them, please do not use the Website. The Website is available to individuals who are at least 13 years old; purchases by minors require the consent of a parent or guardian. Nothing in these terms limits the mandatory rights you have as a consumer under Danish or EU law — where these terms and mandatory law conflict, the law wins.

3. Your account

You are responsible for keeping your account credentials secure and for the activity that happens under your account. Notify us immediately of any unauthorized use. You can enable two-factor authentication and manage active browser sessions under Profile settings. You may delete your account at any time (see the Privacy Policy).

4. Products, ordering, and payment

All prices in the web shop are shown in Danish kroner (DKK) and include Danish VAT. Delivery costs, if any, are shown before you confirm your order.
Your order is placed when you complete checkout, and a binding agreement is formed when we send you an order confirmation by email.
Payment is processed securely by Stripe. We accept the payment methods shown at checkout and never store your full card details.
Products are produced on demand: printing starts after your order is confirmed. Obvious pricing or listing errors may be corrected before acceptance; if we cancel for this reason after payment, you receive a full refund.

5. Delivery

Products are printed and shipped on demand by our fulfilment partner, Printful, from the facility nearest to you where possible. Estimated production and delivery times are shown at checkout or on the product page and are estimates, not guarantees. The risk for the goods passes to you when you (or someone you have designated, other than the carrier) receive them. If your package is returned to us undelivered, we will contact you to arrange redelivery or a refund.

6. Right of withdrawal (14-day returns)

As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.

Deadline. The withdrawal period expires 14 days after the day you — or a person you designate, other than the carrier — receive the goods. For an order delivered in several shipments, the period runs from the day you receive the last item.
How to withdraw. Notify us by an unequivocal statement before the deadline — email [email protected] or use the support form. You may use the standard withdrawal form annexed to the Danish Consumer Contracts Act, but it is not required.
Returning the goods. Send the goods back to us without undue delay and no later than 14 days after telling us you withdraw. You pay the direct cost of returning the goods.
Your refund. We refund all payments received from you, including standard delivery costs (but not extra costs from choosing a more expensive delivery method than our standard offer), without undue delay and no later than 14 days after we receive your withdrawal notice. We may withhold the refund until we have received the goods back or you have documented that you have sent them. The refund is made using the same payment method you used, at no fee to you — unless you expressly choose store credit instead (see section 7).
Condition of the goods. You may inspect the goods as you would in a physical shop — look at them and try them on. If the value of the goods is diminished because you handled them beyond what was necessary to establish their nature, characteristics, and function, we may deduct that loss of value from your refund.
Exception — personalized items. The right of withdrawal does not apply to goods made to your specifications or clearly personalized — for example, items customized with a name, text, or other content that you choose at the time of ordering. Where this exception applies to a product, it is clearly stated on the product page before you buy.

7. Store credit and extended returns

On top of your statutory rights — never instead of them — we offer:

Store credit option. When you withdraw within the statutory 14 days, you may expressly choose to receive your refund as KCO store credit instead of a refund to your payment method. This is always your choice, never a requirement.
Extended returns for store credit. After the statutory 14 days and up to 30 days after delivery, we voluntarily accept returns of unused items in their original condition in exchange for store credit. This extended window is a goodwill service; you pay return shipping, and it does not apply to personalized items.

OAKS are produced in single batches, so if you would rather pass yours on, you can also resell it on the KRUNCH CREW Marketplace.

8. Defective items and complaints

The Danish Sale of Goods Act gives you a 2-year right to complain about defects. If an item is faulty, misprinted, damaged, or not what you ordered:

Contact us as soon as possible after discovering the issue — within a reasonable time, which is always met within two months of discovery.
We will offer a remedy in line with the law: reprint/replacement or repair first, and if that fails or is not possible, a price reduction or a full refund to your original payment method. Your statutory remedies for defects can never be limited to store credit.
We cover return costs for justified complaints.

If we cannot resolve a complaint between us, you can complain to the Danish complaint bodies via Nævnenes Hus (Center for Klageløsning / Forbrugerklagenævnet), Toldboden 2, 8800 Viborg, Denmark, subject to their conditions for handling a case.

9. Artist terms

This section applies if you sell your artwork through KCO as an artist.

Onboarding. Artist accounts are created by agreement with KCO. To receive payouts you must complete onboarding with our payment partner Stripe (Stripe Connect), including the identity verification (KYC) and tax information Stripe and the law require.
Your license to us. You keep all intellectual property rights in your artwork. You grant KCO a non-exclusive, worldwide license to reproduce your artwork on products sold through the Website, to display it on the Website and in your artist gallery, and to use it in reasonable marketing of the Website and your products. The license lasts while your artwork is offered through the Website, plus the time needed to fulfil orders already placed.
Payouts. Your share of each sale is calculated at the rates shown in your artist dashboard and paid out via Stripe Connect. Rates and payout schedules may be updated with reasonable notice; changes never apply retroactively to completed sales.
Independent relationship. Artists are independent parties, not employees, agents, or partners of KCO. You are responsible for your own tax registration, reporting, and payment of taxes on your earnings.
Your warranties. You warrant that you created the artwork or otherwise hold all rights needed to grant the license above, and that your artwork does not infringe anyone's intellectual property, privacy, or publicity rights and is not unlawful. You will indemnify KCO against third-party claims arising from a breach of these warranties.
Takedown and termination. We may remove artwork or products that violate these terms or the law. Either party may end the artist relationship with reasonable notice; on termination we stop selling your products and remove your gallery, but we may complete and fulfil orders already placed, and records are kept as described in the Privacy Policy.

10. User content and conduct

If you post or submit content to the Website (images, profile content, messages — "Content"), you are responsible for it and you warrant that it is lawful, is not spam, and does not infringe anyone's rights. You grant KCO a non-exclusive license to host and display your Content as part of operating the Website. We may refuse or remove any Content that in our reasonable opinion violates these terms or the law, and may suspend or terminate accounts that do so.

11. KRUNCH Points

Points (also referred to as "KRUNCH Points" or "KRUNCH Coins") may be offered by KCO, at its sole discretion, as part of the Ambassadors referral program for verified members. Participation in the referral program and the availability of Points are not guaranteed.

Points have no cash value, are non-transferable, and may only be used as a discount percentage toward eligible purchases made through the KCO web shop, subject to these terms and applicable limitations. The rules governing how Points are earned, redeemed, modified, or forfeited will be clearly disclosed in the program terms.

The amount of Points that may be applied to any single order is limited, and eligibility criteria, discount values, and usage rules may vary. Any changes to these rules (including restrictions on redemption) will be communicated in a clear and accessible manner.

KCO may modify, suspend, limit, or revoke Points, the referral program, or any associated benefits at any time, including cancellation of unused Points; provided that such modifications will be described clearly in the applicable terms and, where required by law, communicated to affected users in advance.

To the extent you are a consumer in the European Union, nothing in this section limits your mandatory legal rights under the consumer protection laws of your Member State.

12. Intellectual property

KRUNCH CREW Originals, the KCO logo, and all other trademarks, graphics, and logos used on the Website are the property of Insitderp or its licensors. Artwork remains the property of the respective artists. These terms transfer no intellectual property to you, and buying a product gives you ownership of the physical item only — not any right to reproduce the artwork on it.

The Website is powered by open source software including Laravel, Jetstream, Livewire, Tailwind CSS, and DaisyUI (MIT licensed).

13. Copyright complaints

We respect intellectual property rights. If you believe material on the Website infringes your copyright, notify us at [email protected] with a description of the work, the location of the material, and your contact details. We will review all notices and remove or disable access to infringing material where appropriate. Repeat infringers will have their access terminated.

14. Third-party links

The Website may link to third-party websites (for example, an artist's social media). We do not control and are not responsible for their content or practices.

15. Disclaimers and liability

The Website itself is provided "as is" and we do not warrant that it will be uninterrupted or error-free. To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the Website.

Nothing in these terms excludes or limits: your mandatory rights as a consumer (including the withdrawal right and the 2-year right to complain about defects), or any liability that cannot be excluded under Danish law, including liability for gross negligence or intentional misconduct.

16. Termination

We may suspend or terminate your access to the Website if you materially breach these terms. You may stop using the Website and delete your account at any time. Termination does not affect orders already placed, accrued statutory rights, or provisions that by their nature survive (intellectual property, warranties, liability).

When an account with purchase or sales history is deleted, the personal data is removed as described in the Privacy Policy, while the transaction records themselves are retained in anonymized form for the statutory bookkeeping period. Accounts with pending artist payouts or an active subscription must settle or cancel these before deletion.

17. Changes to these terms

We may update these terms from time to time. The current version is always available on this page with its update date. Material changes will be announced on the Website or by email to registered users, and changes never apply retroactively to orders already placed.

18. Governing law and disputes

These terms and any purchase through the Website are governed by Danish law. Disputes may be brought before the ordinary Danish courts. If you are a consumer residing in another EU country, you also retain the protections and venue rights granted by the mandatory rules of your country of residence. Consumer complaints can additionally be directed to the Danish complaint bodies listed in section 8.

This document was last updated 3 July, 2026.