Help Center

Welcome to the KRUNCH CREW Help Center

What you'll find here and where to start.

Frequently asked questions

Quick answers to the questions we hear most.

How to log in or register

Sign in with email or continue with Google/Facebook — one account either way.

The setup wizard

Four quick steps — only Ship-to is required, the rest can wait.

Your profile & CREW card

The five profile tabs, your CREW card, and the Public toggle explained.

Deleting your account

How account deletion works, what's kept for bookkeeping, and how to export your data first.

What are OAKS?

One of a Kind Sneakers — and why they're special.

Don't own a pair of OAKS? What are Next Gens?

Next generation OAKS, released when an original sells out.

How OAKS reservations work

Timing, reservations, and what happens if you miss your window.

Where is the order price? What about shipping?

How pricing and shipping are calculated for merch and OAKS.

Product Types: Classic, Deluxe, Flex! Oh my!

What Classic, Deluxe, Flex, and E mean on our tees and hoodies.

Need to return an item?

How returns, refunds, and store credit work for KCO merch and OAKS.

How do I earn KRUNCH points?

Earn points as an Ambassador or as an owner of OAKS and First Batches.

How do I redeem KRUNCH points?

Points apply automatically as a discount on KCO merch.

When do I get paid?

How artist margins recover your Launch Budget before monthly payouts.

What happens if I don't sell anything?

Your products stay live; an inactivity fee may apply after a long gap.

Do I own my art?

Yes — you keep 100% copyright; KCO licenses production rights.

Can I leave anytime?

Yes — cancel anytime; outstanding Launch Budget settles from sales.

Got a question? Get in touch

Can't find an answer here? Submit a support request.